Website Housing Families First
The Community Engagement and Communications Manager plays a key role in garnering support for Housing Families First’s (HFF) mission and programs as part of a lean but highly impactful Philanthropy team. This full-time position leads volunteer and in-kind donor engagement efforts (60%); creates on-brand digital and print content that inspires positive action from members of HFF audiences (20%); and supports planning and execution of special events and projects (20%). This is an in-person position with work based on the Housing Families First campus.
Supervised by: Executive Director
Classification: Exempt
Responsibilities:
● Articulate the agency’s mission and strategic messages in a clear, compelling way that inspires others to positively engage with and support the agency’s programs.
● Demonstrate a consistent ability to quickly build rapport with agency staff and community members to create meaningful, positive experiences for volunteers and supporters.
● Provide outstanding leadership, training, and supervision for individuals and community organizations recruited to engage with and act in service to the agency’s mission as volunteers and donors, promoting an agency-wide Culture of Philanthropy.
● Hold responsibility for the agency’s Service Enterprise recertification, ensuring the agency consistently adheres to program standards and all recertification documents are completed and submitted in a timely manner.
● Provide exceptional leadership and support to the HFF Outreach Board.
● Hold responsibility for the success of key agency events, including securing high-quality auction items for one signature event, leading a holiday program serving 100+ children and adults annually, and organize the annual Back-To-School supply distribution event.
● Create, review, and/or and revise volunteer program policies and job descriptions, focusing on creating an excellent experience and minimizing risks for volunteers, program participants, and the agency.
● Design opportunities for volunteer feedback and volunteer program evaluation; suggest improvements to benefit volunteers and the agency based on results.
● Ensure volunteers complete all required training and background checks; proactively address situations in which a volunteer may not be a fit for the role or the agency.
● Solicit and secure in-kind donations that support and enhance participant experience and programs, engage supporters, and reduce operational expenses. v07.09.2026 | 1
● Oversee in-kind donation receipt and recognition process in a timely fashion, coordinating with other team members as appropriate.
● Ensure volunteer contact information, hours, and in-kind donations are accurately entered into CRM and email platforms in a timely fashion; regularly report on impact.
● Oversee, create content for, and analyze results from HFF’s social media presence in keeping with HFF’s strategic objectives, industry trends, and best practices.
● Create and distribute compelling and visually appealing digital newsletters, print material, and special communications to segmented audiences, determining when to use existing branded templates and when to strategically add new collateral.
● Routinely update website(s), including any special campaign websites, with accurate and compelling content that inspires positive engagement and support.
● Ensure adherence to HFF’s brand standards and proactively coach other staff on proper use of the brand.
● Collaborate and follow up on PR opportunities, schedule and/or conduct participant interviews, and ethically communicate participant stories.
● Proactively collaborate with other team members in ensuring other mission- and job-related tasks are completed in a timely manner.
Qualifications, Skills and Abilities
● Clear commitment to the mission of empowering families facing homelessness to build a brighter future through compassionate support and pathways to home.
● Demonstrated ability to strategize, prioritize, and efficiently complete job duties in a collaborative manner in keeping with the agency’s values and mission.
● Exceptional written and oral communication skills imperative.
● Ability to write and apply basic design skills to produce clear, compelling content (newsletters, blog posts, correspondence, flyers, etc) that inspires positive action.
● Knowledge of proper grammar and punctuation, as well as language usage trends.
● Skill as a proactive self-starter with proven ability to act independently and to work collaboratively as part of a team; demonstrated ability to determine which is appropriate for any given project or situation.
● Strong detail-orientation to assure integrity of the brand and credibility of the agency.
● Proven track record as a quick learner and an efficient, but flexible, member of a staff.
● High emotional and social intelligence, ability to accurately read social cues, and ability
to quickly grasp organizational values, then apply to appropriate messaging.
● Ability to interact professionally and compassionately with program participants, Board members, supporters, and members of press and media.
● Efficient project manager, ensuring projects are completed on time and on budget.
● Ability to use the full Microsoft Office suite, Google documents and forms, Canva, and CRMs/email marketing platforms/donor management software.
Please email resume to Beth@housingfamiliesfirst.org
No phone calls, please.